PureVPN pros and cons
Pros:
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Unblocks many streaming platforms
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Strong encryption
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Improved no-logs policy
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Allows torrenting
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Easy-to-use apps
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Some fast speeds
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Connect 10 devices
Cons:
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Some connectivity issues
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Support could be better
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Some features require an additional fee
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Past privacy issues
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Doesn’t accept cryptocurrency payments
A few handy features of the desktop app are:
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Ping test: You can run a ping test to determine how far servers are from your location and thus estimate which server will give you better speeds.
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Favorites: You can add locations to a favorites list by clicking the star to the right of the location name.
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Server labels: Icons in the server list denote which servers are virtual and which are most suitable for P2P and VoIP calling.
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Language: PureVPN offers seven language options including Chinese, French, German, and Turkish.
App behavior settings include launching on startup, auto-connecting if the VPN connection drops, and disconnecting in sleep mode.
Does PureVPN work in China?
Yes, PureVPN works in China.
This VPN can be used to bypass ‘The Great Firewall’ in China. It has a ton of support documentation dedicated to ensuring users in China are able to connect.
Bear in mind that even though many VPNs work in China, their websites may be blocked. If you’re planning to use PureVPN while in China, it may be best to make a copy of the support documentation before traveling as it might be inaccessible from within the country.
Is PureVPN customer service any good?
As a large provider, it’s no surprise that PureVPN comes with a wealth of documentation to help with everything from getting started to troubleshooting and dealing with specific use cases. This can all be found by visiting the Support Center under the My Account tab.
If you can’t find what you need or simply have a quick question, the 24/7 live chat support is ready to give a prompt response. I had mixed experiences with live chat with some confusing or vague responses (an issue I’ve come across in the past), but ultimately, my questions were answered. It is powered by LiveChat, so if you’re looking for additional privacy, you may want to contact the support team directly by submitting a ticket.
Do I recommend PureVPN?
Overall, PureVPN is suitable for browsing, torrenting, streaming, and use in China. It provides an easy-to-use interface with several customization options. Performance-wise, speeds are decent, but there were some connectivity issues. PureVPN provides easy access to streaming sites like Netflix and Amazon Prime Video, although US Netflix was unreliable. Mobile users will be pleased to see a revamped, intuitive app.
When it comes to security, PureVPN ticks all the boxes with strong encryption, DNS, WebRTC, and IPv6 leak protection, and a built-in kill switch. The past bad press around its privacy may be a red flag to some potential users, but this provider has made great strides in this regard.